How It Works
From quote to cash in four simple steps. No hassle, no hidden fees, no minimums.
Your Journey to Getting Paid
From submitting your cartridges to cash in your account — it's that simple.
Upload Photos & Fill Out the Form
Head to our quote page and fill out the form with your contact info, cartridge details, and photos of your cartridges. Upload clear images showing the part numbers, brand, and condition. The whole form takes less than 5 minutes.
Get Your Quote From Us
Our team reviews your submission and photos, then emails you a competitive offer based on current market data. You'll typically receive your quote within minutes. Our pricing is fair and transparent — no haggling required.
Review & Accept the Offer
The offer email will outline which products we're interested in purchasing and the price for each. To accept, simply reply to the email confirming. If you'd like to decline, no worries — there's no obligation.
Print the Shipping Label & Send
Once you accept the offer, we'll email you a free prepaid shipping label (USPS or FedEx). Pack your cartridges in a sturdy box (up to 50 lbs), attach the label, and drop it off at any shipping location or schedule a pickup.
We Receive, Inspect & Pay You
Once your package arrives, our team inspects the cartridges and compares them to the photos and description. This usually takes 1–2 business days. After verification, we send PayPal payment within 24 hours.
Repeat! Sell to Us Again
Have more cartridges in the future? We'd love to buy them! Many of our clients are repeat sellers who come back whenever they have surplus supplies. The process gets even faster the second time around.
Everything You Need to Know
Detailed information about every step of the process, from submitting your request to getting paid.
What Happens After You Submit a Request?
After submitting a quotation request, you will receive a verification email within one (1) business day. Our staff will review your submission and will reply via email with an offer for the products we are interested in purchasing. At that time, you will be able to accept or deny this offer by replying to the email.
What If I Didn't Get a Verification Email?
If you haven't received a verification email within 1 business day, first check your Inbox and your Spam folders. The sender of the email will be from InkAndTonerBuyers. If you still do not receive the verification email after 24 hours, please contact us to follow up.
How to Accept the Offer
The offer email from InkAndTonerBuyers will outline our offer for the products that we are interested in purchasing as well as the products we are not offering to purchase. To accept the offer, simply respond back to that email that the offer has been accepted. If you would like to accept the offer, we will also provide you with a prepaid shipping label.
What Happens After We Receive the Items?
Once we receive your package, it will be inspected by our team members where we compare the product to the photos and description provided for the initial quote. This usually takes 1 to 2 business days from receipt of the package. We will notify you via email when this has been completed.
What If the Items Were Not as Described?
If items come in not as described, they may be subject to an updated quote. If any of the items we received are not accepted, we will send you a notice of our rejection of those items. Within 2 business days, you'll need to accept or reject the new offer and tell us what to do with the rejected items.
What Happens to Rejected Items?
If you want those rejected item(s) back, you will need to send us a shipping label. If you do not want the product(s) back, then at your direction, we can arrange for them to be recycled. If you don't respond within 2 business days, we will take that as authorization to proceed with recycling the product(s).
How Do I Receive Payment?
After inspection and acceptance, we will process payment via your chosen method — PayPal, Venmo, or check. Payment is sent within 24 hours of acceptance.
How Should I Pack My Items for Shipment?
Please follow these steps while packing your products for shipment:
- Pack all products in a corrugated shipping box. Do not place shipping labels directly on the product.
- Please try and put as many cartridges into a corrugated shipping box up to a maximum weight of 50 lbs.
- Products must be securely packaged in the shipping box so that no damage can occur during transport.
- All products shipped to us should be exactly as depicted in the photos provided during the offer/acceptance process.
When Packing, Please Avoid:
- If any labels are currently on the product boxes, don't attempt to remove them as it could damage the packaging and impact the offer value.
- Please do not write, mark, or draw on the packaging after photos have been submitted as it could impact the offer value.
- If there is already writing on the product boxes, don't attempt to remove it as it could damage the packaging.
How Do I Receive Prepaid Shipping Labels?
Once an offer is accepted, we provide free shipping label(s) so that the products can be shipped to us. Labels will be sent to the email address that was used for the offer and acceptance communications. We currently ship via USPS or FedEx. The seller is responsible to make arrangements for package pick-up or to drop off package(s) with the appropriate carrier.
How Can I Track the Order?
You can track your package once it is shipped by going to the carrier's website and entering the tracking # from the shipping label we provided.
What If the Package Is Damaged or Not Received?
In the rare instance that your package is lost or damaged, we will contact the carrier on your behalf to help resolve the issue and will keep you informed. While we will do our best to work with the carrier to resolve a lost or damaged package, we are not responsible for the value of the damaged or lost package.
What We Buy
We accept new, unused genuine ink and toner cartridges from all of the major brands. For example, we accept the following brand names: HP, Canon, Epson, and Brother. We do not accept cartridges that have been refilled, refurbished, or remanufactured.
What We Don't Buy
We don't accept remanufactured, refilled, used, or compatible cartridges. We only purchase OEM (Original Equipment Manufacturer) products.
What Photos Should I Submit for Review?
Good photos should allow us to:
- Count the amount of ink and toner cartridges you are selling to us.
- Be able to read model numbers and the brand of each item.
- Identify the box condition of each item clearly. If you know of any imperfections on the box, please submit those photos as well.
Photos we can't use for quoting:
- Model numbers are not visible
- Images are too dark or blurry
- Images are from stock photos or other retail sites
What Cartridge Information Do I Need?
When submitting your form, we'll need information for each cartridge to accurately quote you the best price. What should be included for each cartridge:
- Manufacturer (Brand)
- Model #
- Quantity
- Box condition
How Do I Find My Ink or Toner Model?
The model # is found on the cartridge's box. It is often self explanatory. However, if you can't find it, please contact us for further assistance.
Where Do I Find the Warranty/Manufacturer Date?
Not all manufacturers include dates on their product. For instance, Canon only has dates on toners, Brother only has them on inks, and HP has warranty end dates on inks but manufacturer dates on toners. Regardless, if there are dates on the package, please provide them to us.
Common Questions
How long does the whole process take?
From submitting a quote to receiving payment, most transactions are completed within 3–7 days. The quote itself arrives within 1 business day. Shipping typically takes 2–3 days via USPS Priority Mail. Payment is sent within 24 hours of us receiving and verifying your cartridges.
What if I have multiple different cartridges?
No problem! Include details and photos of all your cartridges in the submission form. We'll provide individual pricing for each item. You can ship everything together in one box.
What happens if the cartridges don't match the quote?
If the cartridges we receive differ from what was described (different part number, condition, or quantity), we'll contact you with a revised offer. You can accept the new offer or have us ship the cartridges back to you.
Can I cancel after accepting an offer?
Yes. If you haven't shipped yet, simply don't use the shipping label — the offer will expire naturally. If you've already shipped, contact us and we can discuss returning the cartridges.
What payment methods do you accept?
Not anymore! We now offer PayPal, Venmo, and check by mail. Just select your preferred payment method when you submit your quote. PayPal and Venmo payments are sent within 24 hours; checks are mailed within 3 business days.
How should I pack the cartridges?
Use any sturdy corrugated box. Pack cartridges securely with padding (newspaper, packing paper, or bubble wrap) to prevent movement during transit. Try to fit as many as possible into a single box up to 50 lbs. Don't place the shipping label directly on the product — put it on the outer box.
What if my package is lost or damaged in transit?
In the rare instance that your package is lost or damaged, we will contact the carrier on your behalf to help resolve the issue and keep you informed. We'll do our best to work with the carrier to resolve the situation.